TERMS OF SALES
FROM THE FAR WEST RANCH


1/ REGISTRATION AND PAYMENT
The general conditions of sale are recognized as having been read and approved upon receipt of the first payment (deposit included) or following online registration via our website. The registration then becomes effective. In accordance with article L.121-20-4 of the Consumer Code, people registered for a service do not benefit from the seven-day withdrawal period.


1.1 Payment methods:
Online payment from our website.
The customer undertakes, prior to any reservation, to complete the information requested on the site. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure includes entering the bank card, consulting and accepting the general conditions of sale and the conditions of sale of the reserved rate before validation of the reservation and, finally , validation of the reservation by the customer.

The reservation platform subcontracted by Ultinow acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online reservation, the acknowledgment of receipt of the reservation by email summarizes the contract offer, the services reserved, the prices, the cancellation conditions relating to the selected rate, accepted by the customer, the date of reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.
On the Internet via our online reservation platform subcontracted by Ultinow, the balance of the services is requested upon registration regardless of the registration deadline before the service.

2/ CHANGES REQUESTED BY THE CUSTOMER

2.1 Cancellation:
Any cancellation modification must be made by any means allowing acknowledgment of receipt to be obtained. In all cases, FAR WEST RANCH charges cancellation fees calculated on the total price including tax of the service and varying according to the date of cancellation, according to the conditions below. Cancellation fees (variable depending on the number of days preceding the service):

the day before departure: 100% of the price of the service
from 2 to 7 days before the day of departure: 50% of the price of the service
More than 8 days before the day of departure: 10% of the price of the service (amount corresponding to management and reimbursement costs)
2.2 Change or modification of the service:
Any change of service or dates must be notified at the latest 7 days before the departure date by any means allowing an acknowledgment of receipt to be obtained. Any modification request sent at least 7 days before the departure date is considered a cancellation and results in the application of the cancellation conditions above. The renunciation of one of the services included in a service cannot be subject to any reimbursement.


2.3 Modification during the service:
Any modification of the program made at the request of the participant can only be implemented after agreement of the guide and the entire group. In this case, additional costs incurred are the responsibility of the participant.


2.4 Transfer of contract:
In the event of transfer of the Registration File to a third party, the client is required to inform the FAR WEST RANCH no later than 7 days before departure by any means allowing an acknowledgment of receipt to be obtained.

2.5 Interruption of service:
Any service interrupted by the participant's decision (for reasons of health, level, or other) does not entitle FAR WEST RANCH to any reimbursement for unused services. Additional costs incurred by the participant as a result will not be reimbursed. Following medical repatriation by the participant's assistance, unused services cannot be reimbursed.

2.6 Request for Reimbursement of a Promotional Offer:

Any purchase of a promotional offer is neither exchangeable nor refundable by FAR WEST RANCH.


3/MODIFICATIONS FROM THE FAR WEST RANCH


3.1 Cancellation
• Lack of sufficient number of participants. When the minimum number of 2 or 5 participants following the tour is not reached, the service may be canceled at the latest on the day of departure. In this case, the customer is informed by e-mail or telephone. The customer then has the choice between full reimbursement of the sums paid or deferral of the sums paid to another service of their choice. He cannot claim any compensation.
• Due to very unfavorable weather conditions. In this case, the customer will be informed as soon as possible by e-mail or telephone. The customer then has the choice between reimbursement or deferral up to the amount paid for another service of his choice. He cannot then claim any compensatory compensation.
• In the event of force majeure (unforeseeable and insurmountable incidents or events such as: wars, political unrest, strikes, riots, climatic conditions, natural disasters, etc.). The customer then has the choice between reimbursement or deferral up to the amount paid for another service of his choice. He cannot then claim any compensatory compensation.
• The FAR WEST RANCH guide provided for the supervision of the service may cancel the service for any other reasons not making it possible to guarantee the service (injured horses, broken equipment, sick guide). The customer then has the choice between reimbursement or deferral up to the amount paid for another service of his choice. He cannot then claim any compensatory compensation.

3.2 Changes before departure
Before departure, an itinerary, a program and a boarding location may be modified for weather reasons. These details are stipulated in the registration files, on the website and on the online reservation platform. The guide in charge of the service can redefine a route at any time, so that it is in the most sheltered conditions. The participant will therefore not be able to cancel without losing the entire price of the service.


3.3 Modifications during the service
For safety reasons or organizational issues linked in particular to current weather conditions or at group level, the program and itineraries may be subject to modifications. In these cases, only the guide is authorized to make the necessary decision(s), without notice. FAR WEST RANCH may then be required to cover the additional services incurred or to reimburse, except in cases of force majeure, the difference in price between the services planned and those provided.


3.4 Interruption of service:
Any service may also be interrupted by decision of the guide for duly justified reasons (safety, weather). In this case, unless the interruption is due to force majeure, FAR WEST RANCH reimburses the price difference between the services planned and those provided.

3.5 Weight limit

Regarding the authorized weight limit: we have a large number of horses but they are “small horses” for hiking and each can carry a different weight depending on their size. This is why we limit the weight of riders to 90 kg for our strongest horses. It is out of concern for the integrity of our horses that we ask you to be honest on this subject. If the Far West Ranch team realizes that there is an error regarding the weight, your reservation will be canceled and not refunded.


4/ RESPONSIBILITIES


4.1 Civil Liability
FAR WEST RANCH is insured for professional liability with an insurance company. However, the liability of FAR WEST RANCH does not replace the individual civil liability which each participant must hold.

4.2 Events outside the FAR WEST RANCH
FAR WEST RANCH cannot be held responsible for the partial or total non-performance of the planned service due to events external to it and in particular in the event of:
– incidents attributable to the participant (lateness, absence, risky attitude, etc.)
– incidents attributable to a third party,
– force majeure (unforeseeable and insurmountable incidents or events such as: wars, political unrest, strikes, riots, climatic conditions, natural disasters, etc.).


4.3 Rules of caution
The services taking place in the natural environment (on land), exemplary individual conduct and strict compliance with the safety rules formulated by the guide are required of each participant. FAR WEST RANCH cannot be held responsible for the individual imprudence of one or more participants. FAR WEST RANCH reserves the right to exclude, at any time, one or more participant(s) whose behavior would endanger the safety of the group or its well-being, without any compensation being due to the incriminated participant.


4.4 Minors
FAR WEST RANCH agrees to welcome minors provided that their age and physical ability make it possible to provide the service under normal conditions. Except during services reserved for them, minors must be accompanied by at least one of their parents or any other adult person authorized by them.


4.5 Transport and accommodation before and after the service
In the event of modification or cancellation of the service for the reasons mentioned above, FAR WEST RANCH is not responsible for the possible loss of the value of the transport tickets or accommodation services that the customer would have contracted to travel to at the place where the service begins and/or to return home after the service. FAR WEST RANCH therefore strongly recommends that the customer opt for modifiable and/or refundable transport tickets and accommodation services.

5/HARDWARE


5.1 Clothing to be required:

- Long pants

- Closed shoes

- Rain gear if necessary

The obligatory helmet will be provided by the structure.

6/PRICE


6.1 Price and payment:
The prices of FAR WEST RANCH services only include the transport of horses to the location of the hike, the guide, rights of passage, insurance, riding equipment, etc. It is up to the customer to refer to the technical sheet of the chosen service to find out the exact list of services included.
The prices of FAR WEST RANCH services have been calculated as accurately as possible based on the economic conditions known at the time of printing its documentation. They are applicable from publication until the day of publication of the following edition. They have no contractual value and are confirmed to the buyer upon registration. They are subject to possible modifications which apply to all people already registered or wishing to register. Promotions and discounts are neither cumulative nor retroactive.
The establishment has chosen ultinow.com/stripe.com in order to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. The payment card may be refused for several reasons: stolen card, blocked card, ceiling reached, entry error, etc. In the event of a problem, the customer will have to contact their bank on the one hand, establishment on the other hand to confirm their reservation and method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking.


6.2 Small group supplement (VIP):
If the customer wishes to privatize a service, he will then be charged an additional cost according to the terms below:

1 person alone: ​​price multiplied by 6

group of two: price multiplied by 3

group of three: price multiplied by 2

group of four: price multiplied by 1.5

group of five: price multiplied by 1.2


7/RESPECT FOR PRIVACY

Respect for privacy is a subject that is at the heart of the reservation platform's concerns. The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is only intended for the establishment and online payment providers. This information is not passed on to other third parties. When paying online, the customer's bank details must be transmitted by the payment provider Stripe.com to the establishment's bank, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate protection of personal data within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Ultinow SAS / Stripe.com, in their professional capacity, have committed to the establishment to take all security measures and respect data confidentiality for said data transfers. Requests for information and registrations are processed electronically. In accordance with the provisions of Law No. 78-17 of January 6, 1978, you have the right to access and rectify personal information concerning you by mail to the following address:
FAR WEST RANCH – Domaine de Déva, BOURAIL

8/CONTESTATION


8.1 Complaint:
Any complaint relating to the service must be addressed by the customer to FAR WEST RANCH RIDET 1038207 whose head office is – lot 4 Métiéda, BOURAIL

8.2 Dispute:
Subject to the status of the applicant, any dispute falls under the exclusive jurisdiction of the Nouméa District Court.